Terms & Conditions
All transactions you make through vainasleather.com are governed and protected by International and European law governing matters
regarding electronic commerce (Directive 2000/31/EC, PD 131/2003) as well as by the Consumer Protection Law (Law 2251/1994)
K.Y.A. Z1-891/13-8-2013 (Official Gazette B' 2144/30-08-2013)
Information requirements for distance and off-premise contracts
1. Before the consumer is bound by a contract concluded at a distance or off-site or with any corresponding offer, the supplier shall provide the consumer with the following information in a clear and comprehensible manner:
a) the main characteristics of the goods or services, to the extent appropriate in relation to the medium and the goods or services
b) the identity of the supplier, for example its trade name
c) the geographical address where the supplier is established and the supplier's telephone number, fax number and e-mail address, if any, so that the consumer can contact the supplier quickly and efficiently and, where applicable, the geographical address and identity of the supplier on whose behalf it acts
d) if it differs from the address provided under point c), the geographical address of the supplier's commercial seat and, where appropriate, the address of the supplier on whose behalf he acts, where the consumer can address any complaints
e) the total price of the goods or services, including VAT. and any other fee, or if, due to the nature of the goods or services, the price cannot reasonably be determined in advance, the manner in which the price is to be calculated and, where applicable, all additional charges postage, delivery or postage and any other charges or, where such charges cannot reasonably be calculated in advance, the fact that such additional charges may be required. In the case of an open-ended contract or a contract that includes a subscription, the total price includes the total cost per billing period. If these contracts are charged with a fixed price, the total price also means the total monthly expense. If the total cost cannot reasonably be calculated in advance, describe how the price is to be calculated
f) the cost of using the means of distance communication for the conclusion of the contract, when this is calculated on a basis other than the basic tariffs
g) the arrangements for payment, delivery, performance, the period within which the supplier undertakes to deliver the goods or provide the services and, where applicable, the supplier's complaint handling policy
h) where there is a right of withdrawal, the conditions, the deadline and the procedures for exercising the right in accordance with article 3g paragraph 1, as well as the model of the withdrawal form listed in section B of the Annex which is attached and forms an integral part of the Law. 2251/1994 "For the protection of consumers".
i) where applicable, that the consumer will bear the cost of returning the goods in case of withdrawal and, for distance contracts, if the goods by their nature cannot normally be returned by post, the cost of returning them
j) in case the consumer exercises the right of withdrawal after having made use of his option, that the consumer undertakes to pay the reasonable costs to the supplier.
k) where no right of withdrawal is provided in accordance with paragraph F, the information that the consumer will not have a right of withdrawal or, where applicable, the circumstances in which the consumer loses his right of withdrawal
l) reminder of the existence of the seller's responsibility for real defects and lack of agreed properties in accordance with articles 534 et seq. of the Civil Code
m) where applicable, the existence and terms of application of after-sales customer support services, after-sales service and commercial guarantees
n) the existence of relevant codes of conduct, as defined in Law 2251/94, and the method of obtaining copies thereof, as the case may be
o) the duration of the contract, where applicable, or, if the contract is open-ended or automatically extended, the conditions for the termination of the contract
p) where applicable, the minimum duration of the consumer's obligations under the contract
q) where applicable, the existence and terms of deposits or other financial guarantees to be paid or provided by the consumer whenever requested by the supplier
r) where applicable, the functionality of the digital content, together with the applicable technical protection measures
s) where applicable, any standard interoperability of digital content with hardware and software of which the supplier has knowledge or can reasonably be expected to have knowledge
k) where applicable, the possibility of recourse to an extrajudicial complaint and redress mechanism, to which the supplier belongs, as well as the ways of accessing it
4. The information referred to in paragraph 1 is an integral part of the contract concluded at a distance or outside the commercial store and shall not be changed except by express agreement of the contracting parties.
5. If the supplier has not complied with the information obligations for the additional charges or other costs as defined in paragraph 1 point e) or for the costs of returning the goods as defined in paragraph 1 point i), the consumer does not pay the due charges or expenses.
6. Regarding the fulfillment of the information obligations defined in articles 3b to 3l, the burden of proof rests with the supplier.
7. If the supplier does not comply with the information obligations provided for in this article, the contract at a distance or outside a commercial store is void in favor of the consumer.
Product returns
1. Unless the exceptions listed below (see F.) apply, the consumer has a period of 14 calendar days to withdraw from the distance or off-premise contract without stating the reasons and without any charge beyond provided for (see below, under C and D)
2. Without prejudice to article 3f, the withdrawal period provided for in paragraph 1 of this article expires 14 calendar days, for sales contracts, from the day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the goods or:
i) from the day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the last good, in the case of several goods ordered by the consumer in one order and delivered separately;
ii) from the day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the last lot or the last piece, in case of delivery of goods consisting of several lots or several pieces,
iii) from the day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the first good, in the case of a contract for the regular delivery of goods over a fixed period of time
3. The contracting parties may, if they wish, perform their contractual obligations during the withdrawal period.
A. Exercise of Right of Withdrawal
1. Before the expiry of the withdrawal period, the consumer informs the supplier of his decision to withdraw from the contract. To this end, the consumer may:
a) either use the model withdrawal form set out here
b) or make any other clear statement showing its decision to withdraw from the contract.
2. The consumer has made use of the right of withdrawal within the above-mentioned period, if the notice of exercise of the right of withdrawal is sent by the consumer before the expiry of the period.
3. The supplier may, in addition to the possibilities mentioned in paragraph 1, provide the option to the consumer to fill in and submit electronically either the sample withdrawal form listed here, or any other clear statement found on the supplier's website. In these cases, the supplier shall immediately notify the consumer of confirmation of receipt of this withdrawal on a durable medium.
4. The consumer bears the burden of proof that he has exercised the right of withdrawal pursuant to this article.
B. Effects of Withdrawal
The exercise of the right of withdrawal terminates the obligations of the contracting parties:
a) to perform the distance contract or the off-premise contract or
b) conclude a contract at a distance or outside a commercial store in cases where an offer was made by the consumer.
C. Obligations of the supplier in case of withdrawal
1. The supplier shall return any payment received from the consumer, including, where applicable, delivery costs, without undue delay and in any case within 14 calendar days from the day on which he was informed of the consumer's decision to withdraw from the contract.
The supplier makes the refund provided for in the first paragraph using the same means of payment as those the consumer used for the original transaction, unless the consumer has expressly agreed otherwise and on the condition that the consumer is not burdened with costs resulting from the return of money.
2. By way of derogation from the above, the supplier is not required to refund additional delivery costs if the consumer had expressly chosen a delivery method other than the cheapest standard delivery method offered by the supplier.
3. Unless the supplier has offered to collect the goods himself, in relation to sales contracts, the supplier may withhold the refund until he receives the goods back or until the consumer provides evidence that he has sent the goods back, whichever both happen first.
D. Obligations of the consumer in case of withdrawal
1. Unless the supplier has offered to collect the goods himself, the consumer returns the goods or transfers them to the supplier or to a person authorized by the supplier to receive the goods, without undue delay and in any case within 14 calendar days from the day on which notified the supplier of its decision to withdraw from the contract. The deadline is met if the consumer sends back the goods and before the expiration of the 14 calendar day period.
The consumer shall bear only the direct cost of returning the goods, unless the supplier has agreed to bear such costs himself or if the supplier has failed to inform the consumer that the consumer must bear them.
In the case of off-premise contracts, if the goods have been delivered to the consumer's home at the time of the conclusion of the contract, the supplier collects the goods at his own expense, since these are goods which by their nature cannot normally be returned by post.
2. The consumer is responsible for any reduction in the value of the goods only as a result of handling the goods other than that which is necessary to establish the nature, characteristics and function of the goods. The consumer is not liable under any circumstances for any reduction in the value of the goods when the supplier has not provided notification of the right of withdrawal.
3. If the consumer exercises the right of withdrawal after having already submitted an application in accordance with the above, the consumer must pay the supplier, compared to the full coverage of the contract, an amount proportional to what was provided until the moment the consumer informed the supplier that he will exercise the right of withdrawal. The proportionate amount that the consumer must pay to the supplier is calculated based on the total price agreed in the contract. If the total price is excessive, the corresponding amount should be calculated based on the market value of the supplies.
4. Unless otherwise specified, the consumer bears no responsibility if he exercises the right of withdrawal.
E. Consequences of exercising the right of withdrawal in related contracts
1. Without prejudice to article 15 of the Joint Ministerial Decision Z1-699/2010 (Β΄ 917) "For the adaptation of the Greek legislation to the directive 2008/48/EC of the European Parliament and of the Council of April 23, 2008 on contracts of consumer credit and the repeal of Council Directive 87/102/EEC', if the consumer exercises his right of withdrawal from a distance contract or an off-premise contract in accordance with the above, any linked contracts will automatically terminate, at no cost to the consumer , except as provided above.
F. Exceptions to the Right of Withdrawal
The right of withdrawal provided for above for distance and off-premise contracts does not apply in the following cases:
a) service contracts after the full provision of the service, if the performance has begun with the prior express consent of the consumer, and with the acknowledgment on his part that he will lose his right of withdrawal once the contract has been fully performed by the supplier
b) the supply of goods or the provision of services the price of which depends on fluctuations in the money market which cannot be controlled by the supplier and which may occur within the withdrawal period
c) the supply of goods manufactured according to the consumer's specifications or clearly personalized
d) the supply of goods which may deteriorate or expire soon